Delivery Mechanisms
To implement the roadmap and ensure sustainability and transformation, four delivery mechanisms will be put in place. These mechanisms focus on coordination, capability-building, and partnerships to drive effective, inclusive and sustainable digital transformation. These mechanisms will also ensure that the changes will be delivered safely and inclusively.
Delivery Mechanism 1: Coordination Through an Effective IDWG
An Inter-Departmental Working Group (IDWG) will serve as a coordinating body. The IDWG is chaired by the Director-General of the Presidency and co-chaired by the Directors-General of the National Treasury and the DCDT. The IDWG will leverage the efforts of government departments and entities ensuring collaboration, coordination and cooperation.
Milestones
- Secure funding and resources for the IDWG PMO and DSU (Ongoing)
- Operationalise the IDWG and establish its PMO (Q1 2025)
- Develop a monitoring, evaluation, reporting, and learning (MERL) strategy (Q1 2025)
- Establish a local stakeholder group and secure input from international experts (Q1 2025)
Explainer: The Inter-Departmental Working Group (IDWG)
The IDWG coordinates South Africa’s digital transformation agenda, working alongside the Inter-Ministerial Committee (IMC). It will engage with both domestic and international advisory groups, integrating global best practices while driving local implementation.
Delivery Mechanism 2: Building a Digital Government Capability
This mechanism will establish central leadership while empowering departments to drive transformation, with a focus on creating tools, skills and systems.
Milestones
- Establish the DSU and its sandbox environment (Q2 2025)
- Align public servant performance goals with digital objectives (Q4 2026)
- Establish National Data Governance, Cyber Security and Enterprise Architecture authorities (Q4 2028)
- Roll out training and capacity building programmes (Ongoing)
Explainer: The Digital Service Unit (DSU)
The DSU will drive transformation and accelerate key projects, collaborating with GITOC and other entities while engaging with advisory groups for context-relevant guidance.
Delivery Mechanism 3: Unlocking Innovation Through Non-Government Ecosystems
Milestones
- Introduce an internship and scholarship programme (Starting Q4 2025)
- Establish a GovTech Centre of Excellence and community of practitioners (2026)
- Launch an open learning curriculum and develop partnership frameworks (2026)
Explainer: How the roadmap supports society-wide impact
Through skills development and the use of physical service points like Thusong Service Centres, the roadmap aims to ensure inclusive transformation and strengthen digital literacy.
Delivery Mechanism 4: Cross-Cutting Enablers
These enablers will ensure common standards, transparency, and reusable technologies, all coordinated by the DSU and relevant departments.
Key Enablers
- Create a voluntary feedback community and develop standards (Starting Q4 2025)
- Launch transparency catalogues and reusable capabilities repositories (2025-2026)
- Develop a cybersecurity strategy and initiate system rationalisation (2027)
Sustainability and Funding
The DPI approach will deliver cost savings and improved service efficiency. Initial funding will come from multiple sources including the government, development partners and private sector, with long-term resourcing shifting progressively to the fiscus.
Monitoring Progress
The roadmap will be supported by a Monitoring and Evaluation framework focused on security, inclusivity and people-centred services, tracking progress at the individual, government and infrastructure levels.
Logic Pathway
Monitoring and Evaluation
Tracking will include indicators on:
- People: Service access, uptake, cost and time savings, satisfaction.
- Government: Efficiency, adoption and user satisfaction.
- Infrastructure: Collaboration, partnerships, innovation and sustainability.
MyMzansi
The MyMzansi platform is designed to engage society in the roadmap’s implementation, inviting people and organisations to contribute ideas, insights and feedback to shape the future of digital public services.
