Digital Services

Initiative 4: Digital Services

The government will transform how people access information and services by creating a single, world-class digital platform. This initiative will consolidate government websites and interfaces into a single, trusted website: www.gov.za.

The platform will give users access to accurate and up-to-date information on government, and provide seamless access to e-services. This initiative will reduce confusion, strengthen trust and make government services more user-friendly and accessible. The government will also introduce an integrated Human Resources (HR) Management System.

For Thandi, this means she can search for government services or apply for services without the frustration of navigating multiple websites. Once logged into the platform, Thandi can access her account, connect to her Verified Credentials Wallet and manage her services. She will receive personalised recommendations based on her needs, such as job opportunities or skills training, and can schedule appointments for in-person services. This will save her time, reduce effort and strengthen trust in government services.

Project 4.1: A Zero-Rated Website for Access to All Government Information

This project will provide users with access to all information on government and its services through a single zero-rated website: www.gov.za. This will ensure the information that users need is easily accessible, regardless of department, through common standards for content management and creation. The platform will be continuously enhanced through user feedback.

Project 4.2: A Zero-Rated Platform to Access All Government Services

This project will provide people with a trusted platform to access e-services, end-to-end — MyMzansi.

Users can login — through mobile, web or other means — and have access to a personal account which connects to their Verified Credentials Wallet. Users will have an improved experience: they will only have to enter information once, will be able to enrol in government services remotely, will have services suggested to them based on their profile and can schedule appointments at physical points of service as needed.

Project 4.3: An Integrated HR Management System for Government Staff

The government will develop a system to streamline recruitment, onboarding and workforce management, ensuring that public servants can deliver services more effectively.

This will provide all government departments and entities equal HR management processes and eliminate duplication in systems and tools currently delivering these functions. This will be improved through enhancements to IFMS.