Thandi’s Journey
Thandi represents the journey of millions of South Africans as they engage with government services across life events. The MyMzansi platform aims to simplify, personalise, and improve those experiences — making government services accessible, secure, and responsive.
Education and Training
After 12 years of hard work, Thandi receives her matric results. Instead of visiting her school, by 2030, she can access an authenticated copy of her certificate through MyMzansi. She can also securely share her qualification with universities and employers.
Employment and Entrepreneurship
As Thandi explores her career options, MyMzansi uses artificial intelligence to send her job opportunities based on her profile. She can access job-seeker grants, training programmes, and bursary schemes, reducing the time and money spent searching for work.
Healthcare and Social Services
When Thandi becomes a mother, she uses MyMzansi to manage her child’s healthcare. She receives vaccination reminders and suggestions for nearby clinics. When her mother becomes eligible for a SASSA old-age grant, Thandi can assist her in applying online — saving time and avoiding queues.
A Seamless Digital Experience
Throughout these life events, Thandi benefits from:
- Digital ID for secure access and verification.
- Verified document sharing and a personal credentials wallet.
- Real-time data exchange reducing repeated paperwork.
- Smart service suggestions based on her needs and circumstances.
- Safe, efficient digital payment options.
